EFFECTIVE DATE: OCTOBER 12, 2026

Terms of Service

Welcome to NextYou AI. These Terms of Service explain the general conditions for using our website and AI-powered business solutions. NextYou AI provides customized AI receptionist services, including Isabella, our bilingual English and Spanish receptionist designed for beauty salons.

SERVICE TERMS & CONDITIONS

Terms & Conditions

These Terms & Conditions explain how NextYou AI provides its AI receptionist services, including service features, customer responsibilities, monthly subscriptions, setup fees, and cancellation policies. Please review them before purchasing our services.

CLAUSE DIRECTORY

1. Description of Services

2. AI Receptionist Capabilities & Limitations

3. Customer Responsibilities

4. Appointment Scheduling & Calendar Integration

5. Setup Fees, Monthly Subscriptions & Cancellation

6. Failed Payments, Service Suspension & Reactivation

For questions regarding legal definitions, submit inquiries to [email protected].

1. Description of Services

NextYou AI provides customized AI-powered receptionist solutions designed to help businesses manage customer inquiries and appointment scheduling. Isabella is our bilingual English and Spanish AI receptionist designed for beauty salons. Available features depend on each customer’s selected plan, configuration, and supported integrations.

  • Answer common questions and share business information based on the details you provide and approve.
  • Help collect appointment requests and route them through the scheduling tools and workflows configured during setup.
  • Provide basic call handling and message capture features, which may vary by plan and configuration.

2. AI Receptionist Capabilities & Limitations

Isabella is an automated AI assistant, not a human receptionist. She can help answer common questions, provide business information, and assist with appointment requests based on the information and scheduling tools configured for each business.

  • AI output may include errors: Responses are generated automatically and may occasionally be incomplete or inaccurate.
  • No guaranteed outcomes: NextYou AI does not guarantee specific sales results, booking volumes, or uninterrupted service.
  • Not for emergencies or professional advice: Isabella is not intended for emergency calls or professional medical, legal, or financial advice.

3. Customer Responsibilities

Customers are responsible for providing accurate and current information about their business, including services, prices, business hours, appointment policies, and staff availability. Customers should promptly notify NextYou AI when updates are needed and review their appointment settings and business information regularly.

  • Keep business details current (hours, pricing, policies, and key FAQs) so Isabella can respond appropriately.
  • Maintain accurate availability rules and calendar settings in the scheduling tools connected to the service.
  • Obtain any required customer/caller consents and authorizations for communications (including SMS), where applicable.

4. Appointment Scheduling & Calendar Integration

Appointment scheduling features depend on the calendars, availability rules, and workflows configured for each customer. Supported integrations and notification options will be confirmed during setup.

  • Availability depends on your configuration: Appointments are based on connected calendars and the availability rules you set.
  • Review regularly: Customers should review their calendars and appointment information to help prevent conflicts or outdated availability.
  • Confirmations depend on delivery networks: Email and SMS confirmations (when enabled) rely on applicable communication services and carrier delivery.
  • SMS setup may be required: SMS functionality may require additional registration or approval depending on the messaging provider and use case.

5. Setup Fees, Monthly Subscriptions & Cancellation

Before purchasing, customers must be informed of the applicable monthly subscription price, any included usage, the one-time setup fee (if applicable), renewal terms, and the cancellation policy.

  • One-Time Setup Fee: NextYou AI charges a one-time setup fee for the initial configuration and personalization of its AI receptionist services. This fee is separate from the monthly subscription and is non-refundable once setup work has begun, except where required by applicable law.
  • Monthly Subscriptions: NextYou AI services are offered through recurring monthly subscription plans. The applicable monthly price, setup fee, and included services will be disclosed to customers before purchase.
  • No Long-Term Commitment: Customers are not required to enter into a long-term service contract. Monthly subscriptions continue until canceled.
  • Cancellation Policy: Customers may cancel their subscriptions at any time without cancellation penalties. Once the subscription management portal is available, customers will be able to cancel directly through the secure customer portal. Until then, cancellation requests may be submitted by emailing [email protected]. Cancellation will take effect at the end of the current paid billing period, and the subscription will not renew after cancellation has been successfully registered. Customers will continue to have access to their paid services until the end of that billing period, unless they request earlier deactivation.
  • Refunds: Monthly subscription fees for billing periods that have already started are generally non-refundable, except where required by applicable law.

6. Failed Payments, Service Suspension & Reactivation

Failed Payments

If a monthly subscription payment is unsuccessful, NextYou AI will notify the customer using the contact information provided and allow a grace period of forty-eight (48) hours from the failed payment attempt to resolve the outstanding balance.

  • Service Suspension: If payment is not successfully completed within the 48-hour grace period, NextYou AI reserves the right to temporarily suspend the AI receptionist service until the outstanding balance is paid.
  • Reinstallation Fee: If the service is suspended due to nonpayment after the 48-hour grace period, a $49 reactivation fee will apply in addition to the outstanding subscription balance. This fee will be disclosed to the customer before purchasing a subscription and must be paid before service reactivation. Any applicable legal requirements or exceptions will be honored.
  • Service Reactivation: Services will be restored after the outstanding balance and applicable reactivation fee have been paid and verified. Reactivation may require additional processing or configuration time.
  • Service Interruptions: NextYou AI is not responsible for missed calls, appointment requests, or other interruptions resulting from a suspension for nonpayment, to the extent permitted by applicable law.